Corporate
Quality Policy
PERSONAL DATA PROTECTION LAW
Website Confidentiality Agreement
By visiting our websites; You receive information about the services we offer you through our
websites, while you benefit from our services. How the information we obtain regarding you and the
services you request will be used
and protected is subject to the terms set forth in this "Confidentiality Agreement". By visiting our
websites, you accept the terms stated in this "Confidentiality Agreement".
PROCESSING OF PERSONAL DATA LIGHTING TEXT
We are Nexonya. (“Nexonya”), as the data controller, processes your personal data within the
scope of the Personal Data Protection Law No. and we fulfill the requirements for the protection of the
data we process by taking the
technical and administrative measures specified in the relevant legislation.
With this notice, in the capacity of data controller, you fulfill the obligation of disclosure
specified in Article 10 of the KVKK, and thus, all other websites accessed via https://www.nexonya.com
and/or managed by Nexonya (“Website”).
We aim to inform you, our visitors, in detail about the processing processes of your personal data that
we have processed in particular activities.
1. How to collect your personal data?
2. For what purposes and on what legal grounds do we process your personal data?
3. Which personal data do we process?
4. For what purposes and with whom may we share your personal data?
5. What are your rights regarding your personal data and how can you exercise these rights?
How can we obtain your personal data?
1. KİŞİSEL VERİLERİNİZİN TOPLANMASI
As Nexonya, we collect the personal data of our website visitors in fully or partially
automated ways; Cookies in the website, visiting the website, filling out the forms on the website,
filling the "Contact Forum" in the "Contact
Us" tab of the website, contacting us from the phone numbers on the website. We reach the roads.
2. PURPOSE OF PROCESSING AND LEGAL REASON FOR COLLECTION
Your personal data that we have obtained through the collection methods described above, the
website; Connection/login-out date (log record) and time information regarding your visit, IP address,
User name and password information,
transaction security data, Information on content search, Legal approval given for sending electronic
commercial messages, Request and complaint information, Legal status given Approvals Customer
Transaction Data E-mail address, Telephone
number, Address information, Billing address Contact Data Information obtained through the cookies used
Marketing Data Name-Surname, T.C. ID number, Passport Number, Date of Birth Identity Data are collected
for reasons.
If you choose the "Debit-Credit Card" section from the "Payment options", your name-surname,
card number, card type, expiration date of the card, CVV number of the card on the card evaluated in the
Customer transaction data category
are not processed by Nexonya as the data controller and the relevant Your information will be processed
by the contracted organizations in accordance with the completion of your payment transaction and the
service relationship between
us.
3. Which personal data do we process?
As Nexonya, we may process your personal data in different categories within the scope of the
services we offer to our valued guests.
• Your identity and contact information; Name, surname, TCKN, passport, etc. your information
and e-mail address, telephone number, mobile phone number, information contained in your identity,
address information
• Your audio and visual recordings; Your photo, your call center records
• Your financial information; your financial records or payment information regarding the
services you have received from our company
• Your current and past transaction information; your hotel or package tour preferences or
travel information regarding your current or past reservation.
• Your request and complaint information; Written or verbal records of your requests and
complaints regarding the services offered by Nexonya, or your special requests regarding an existing
reservation
•Your insurance information; Details on your travel insurance policy
• Your personal data of special nature; In case you have a health condition that may cause you
to have special needs during your travel or if you request a reservation change or cancellation due to
your illness, we may process
your health information, which is in the nature of sensitive personal data.
4-a For what purposes do we process your personal data?
As Nexonya, we may process your personal data for the following purposes and for legal reasons:
• In order to provide you with the products and services you have requested in the best way, we
process it on the basis of the legal reason 'it is directly necessary or relevant for the establishment
and performance of the contract'
in subparagraph c of the 2nd paragraph of Article 5 of the Law. As Nexonya, we bring you many products
and services, especially tour reservations. We process your personal data such as your identity,
contact, request or financial information
so that we can offer you the products and services you request or to make your membership through our
website, and in this way, we monitor the making of your reservations, the operation process and your
membership process. For example,
we make hotel reservations for a package tour of your choice, buy your flight tickets on your behalf,
inform the people who will meet you, and provide you with informative communications about your trip. If
it is necessary to process your
special data during the reservation process, we will process your data by requesting your explicit
consent.
• In order to improve our product and service quality, the 'legitimate interest of the data
controller' in clause f of paragraph 2 of Article 5 of the Law and from time to time the 'data subject
has been made public by himself/herself
in clause d of paragraph 2 of Article 5 of the Law' We are processing based on legal reason. As Nexonya,
we are always looking for ways to provide better service to our guests. We carry out business
development activities and analyzes
for purposes such as increasing the quality of our products and services, measuring the satisfaction of
our guests, getting to know our customers and their preferences better, and creating more efficient
business strategies. We process
your personal data in order to carry out these business processes. Or, we may process your personal
information in the feedback you have given publicly on social media for the purpose of improving our
products and services and measuring
customer satisfaction.
•In order to carry out commercial communication activities, we process with your 'explicit
consent' in accordance with the 1st paragraph of the 5th article of the Law. As Nexonya, we offer many
products and services. We can send
you notification content to introduce these products and services we offer and to inform you of
innovations and opportunities that will excite you. It is entirely your choice to receive these
notifications; give us your permission to send
these messages to you whenever you want. You may grant or withdraw your consent.
• In order to finalize your requests and complaints, based on the legal grounds of 'legitimate
interest of the data controller' in clause f of paragraph 2 of Article 5 of the Law and 'fulfillment of
the legal obligation of the
data controller' in clause 3 of paragraph 2 of Article 5 of the Law. we are processing. Your requests
and feedback are very important to us. We may process your personal data in order to evaluate your
requests regarding how we can offer
the services we offer you better and to solve the problems you experience or to take the necessary
measures to prevent them from happening again.
• In order to create financial records, we process on the basis of the legal reason 'it is
directly necessary or relevant for the establishment and performance of the contract' in subparagraph c
of the 2nd paragraph of Article
5 of the Law. We may process your personal data while conducting the financial processes of our company.
For example; Your personal data may be processed during the issuance of invoices for the services we
provide, the creation of financial
records or the execution of financial audits.
• In order to carry out in-company activities, we process it on the basis of the legal reason
"legitimate interest of the data controller" in subparagraph f of the 2nd paragraph of Article 5 of the
Law. As in almost every company,
we can process your personal data while conducting certain processes and creating records while carrying
out our business activities. For example, we manage our information technology infrastructure, reward
the performance of our employees
or perform internal audit operations.
• In order to fulfill the legal obligations to which we are subject, we process it based on the
legal grounds of 'fulfilling the legal obligation of the data controller' in paragraph 2 of paragraph 2
of the Law and "explicitly
stipulated in the laws" in paragraph 2 of paragraph 2 of the Law. As a company, we are subject to many
legal obligations. For example, we may process your personal data and share your information with
authorized public or private institutions
in order to fulfill certain obligations arising from regulations such as tourism, tax and insurance
regulations. In particular, we may process your personal data in response to lawful information requests
made by authorities such as judicial
authorities, police forces, regulatory and supervisory authorities.
4-b For what purposes and with whom may we share your personal data?
In certain circumstances, we may share your personal data with third parties. Below we
summarize the parties with whom we may share your personal data and the reasons for sharing it. We would
like to underline that, as Nexonya,
we never share or open your personal data to unauthorized third parties for our own benefit.
The third parties we may share your personal data with and the reasons for sharing are as
follows:
• We may share your personal data with our business partners. We may share your personal
information with our suppliers, such as hotels and similar accommodation service providers, companies
that provide transportation services
such as airlines or bus companies, insurance companies that provide travel insurance services, or
companies that provide organization services, which enable us to offer you the products you receive
within the scope of our package tour
services. Our business partners, to whom we transfer your information, may be abroad, especially when
you purchase tour packages that include international travel. In many cases, third parties to whom we
transfer your personal data may
also process your personal data as data controllers.
• We may share your information with our suppliers. At some points where we communicate with
you, we use the services of third parties other than Nexonya. In this context, we receive services from
suppliers in matters directly
related to our services, such as sending commercial messages, managing our website, and providing our
information technology infrastructure. However, we may share your personal data with lawyers in order to
protect the legal and economic
security of our Company. In these cases, we may transfer your personal data to suppliers.
• We may transfer your information to financial institutions. We may share your personal data
with banks or payment institutions to process payments for our services.
• We may share your personal information with authorized public institutions or private
individuals if legally requested. In accordance with our legal obligations to which we are subject, we
may need to share your information
with authorized public institutions or related institutions due to the insurance and tax legislation to
which we are subject, routinely or upon request. For example, we may share your information with public
institutions to respond to
information requests submitted to us by the courts within the scope of criminal investigations or during
tax audits.
5. What are your rights regarding your personal data and how can you exercise these rights?
regarding your personal data;
*Learning whether your personal data is processed,
*If your personal data has been processed, requesting information about it,
*To learn the purpose of processing your personal data and whether they are used in accordance
with the purpose,
*Knowing the third parties to whom your personal data is transferred at home or abroad,
*Requesting correction of your personal data if it is incomplete or incorrectly processed,
* Requesting the deletion or destruction of personal data within the framework of the
conditions stipulated in Article 7 of the KVKK,
* Requesting notification of the transactions made pursuant to subparagraphs (d) and (e) to
third parties to whom personal data has been transferred,
* Objecting to the emergence of a result against you by analyzing your processed data
exclusively through automated systems,
* If you suffer damage due to the unlawful processing of your personal data, you have the right
to demand that your damage be remedied.
Within the scope of your aforementioned rights, you may submit your requests in person or
through a notary public in writing, in accordance with the "Communiqué on the Procedures and Principles
of Application to the Data Controller",
or by registered electronic mail (KEP) address, secure electronic signature, mobile signature or
previously notified to Nexonya by Nexonya. You can send it by using your e-mail address registered in
the system.
Your application will be answered in accordance with the relevant provisions stipulated in the
KVKK and Nexonya may request some confirming information from you in order to confirm that the applicant
is the right person; this
information will only be requested in order to determine who the real data owner is and to share the
application results with the right person.
COOKIE POLICY
In the case of the collection, processing and use of personal data on the websites and other systems
or applications of Nexonya.com, the relevant persons are informed about the privacy statement and,
if necessary, cookies. Your personal data is legal
will be processed accordingly.
When you visit our website, we present the following information to your attention
regarding the cookies we use/will use on our page.
What is a cookie?
A cookie is a small text file that contains small amounts of information and transfers this
information to your computer via your internet browser. So the website can remember who you are. The
length of time a cookie stays
on your computer depends on whether it is a persistent or session cookie. Session cookies are
temporary cookies that remain on your computer until you leave the website. Persistent cookies
remain on your computer after you finish browsing
until they expire or are deleted. A pixel tag, or sometimes a web beacon, is an invisible image with
a set of code embedded in an email message or a web page. Cookies may be categorized as "First Party
Cookies" or "Third Party Cookies".
“First Party Cookies” are cookies that Ticketmaster / Live Nation places on your device, while
“Third Party Cookies” are cookies that another party controls but are placed on your device when you
visit our site. For example, we use
Google Analytics cookies to collect information about user experience on our Nexonya website.
Functional and Analytical
Cookies contain data about remembering your preferences, using the website effectively,
optimizing the site to respond to user requests, and how visitors use the site. Due to their nature,
these types of cookies do not contain
usernames, etc. may contain your personal information.
Third Party Cookies
Nexonya websites/mobile applications/mobile websites work with third-party reliable,
well-known advertising providers. Third party service providers place their own cookies in order to
serve you specific advertisements. Cookies
placed by third parties collect and process the browsing information of visitors on websites and
analyze how they are used.
Commercial Cookies
In line with your interests and choices, it serves to increase your usage experience by
presenting similar quality products/content and offering a more advanced, personalized advertising
portfolio. The above-mentioned session,
permanent, functional and analytical and commercial cookies are kept in the background for
approximately 2 (two) months, and the necessary adjustments can be made in the personal internet
browser settings. The removal process from
these settings may vary based on the internet browser.
How can I delete cookies?
Many internet browsers are set to automatically accept and use cookies from the time they
are first installed on your computer. By using the help or settings menus of your internet browser,
you can prevent cookies or give
a warning when cookies are sent to your device. You can access the instruction and help options
screen of your browser or the help pages of Chrome, Mozilla Firefox, Internet Explorer to learn
about the different ways to manage cookies
and to get detailed information on how to edit the settings of the browser you are using.
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Adobe Analytics |
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Google Adwords |
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Google Analytics |
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Google Chrome |
http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647 |
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Internet Explorer |
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Opera |
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Safari: |
https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac |